Blackfish marine guarantees that all corals should arrive alive. In the event of DOA, Blackfish marine must be contacted within 2 hours after receiving the package from the shipping company. Clear photos must be taken of the dead coral inside the closed bag. No credit/refund will be given If photos are not received within 2 hours of receipt. There are no refunds or returns on live purchases. Verified DOA Pictures will receive credit towards next purchase or full refund excluding postage. Every tank’s parameters vary, and unfortunately the life of the coral is out of our hands once it is inside your aquarium, and no credit or refunds can be given for losses.

If corals are DOA due to shipping related issues that are not under the control of Blackfish marine or the purchaser, credit will be given towards future purchase or refund excluding postage. We ask that in the case of any delays or damages to the package, you are expected to take all steps possible to file a claim with the shipping company.

If corals are being shipped to an airport or pick-up center, The Package must be picked up within 30 minutes from the time of being available for pick up, or it will not be covered under our DOA Policy. If you miss your initial package delivery pick up, you are not covered under the DOA Policy.

Once the coral is entered into your tank we can not accept responsibility. Our DOA Policy covers corals in transit (shipping), dead on arrival, we can not be held responsible for your tank parameters or lighting.